Refund Policy

This policy covers refunds for our one-time orders, the AI Resume Rewrite, and our subscription plans. Agency/B2B orders are governed by their written quote and Section 9 of our Terms & Conditions instead. For how to cancel a subscription itself, see our Cancellation Policy.

0. How we decide refund eligibility

Our guiding principle: if you haven't meaningfully used what you paid for, or we made a mistake, you get a refund. If you've already received real value — a delivered document, a generated AI rewrite, a month of AI-powered usage on a subscription — asking to reverse that charge afterward isn't a refund, it's asking us to give away the work for free. The rules below apply that principle consistently, so you know exactly where you stand before you buy.

1. Historical one-time orders (Standard, Premium)

The Standard and Premium written-for-you packages have been discontinued and can no longer be purchased. This section is retained unchanged because it still governs any order placed before they were withdrawn — those customers keep exactly the refund rights they bought under.

• Full refund: if you request a refund within 7 days of payment and we have not yet started work on your documents, we will refund your payment in full.
• When does work "start"? Work starts when our writer begins reviewing your requirements and drafting — in practice, after you submit your details and we confirm to you that writing is underway.
• Partial refund: if work has started but nothing has been delivered, we may offer a partial refund at our discretion, depending on work completed.
• No refund after delivery: once a draft has been sent to you, the payment is non-refundable — dispatch counts as delivery, whether or not you open it. Revisions (Terms §6) are the remedy for changes you want.
• Duplicate or erroneous charges are always refunded in full — just tell us.

Submit a refund request within 7 days of payment at /manage using your Order ID (or Payment ID) and the email you paid with. We review requests within 24 hours.

2. Digital product refunds (AI Resume Rewrite)

The AI Resume Rewrite is the only one-time product currently sold. It is generated and delivered instantly and automatically, so "delivery" gets its own, clearer rule for a digital product:

• Full refund: available if you request it within 2 hours of payment and before we've generated your document. This gives you a genuine window to change your mind before any work has actually happened on your order.
• Once your document has been generated, it's considered delivered and is non-refundable, for the same reason any delivered document is non-refundable. If generation fails and we are unable to deliver your document at all, you are refunded in full — tell us at /manage or by email.
• Duplicate or erroneous charges are always refunded in full.

3. Subscription plans (Job Search Pro)

Subscriptions work differently from one-time orders, and this section — not Sections 1–2 — governs them. If you subscribed to our earlier Career Pro plan before it was retired from new sales, this section governs your existing subscription too.

• Free trial: your 7-day trial is completely free — no payment method is required, you are never charged during it, and if you take no action, your account simply reverts to the Free plan automatically at the end of it. There is nothing to cancel and nothing to refund.
• Cancelling a paid subscription: you can cancel anytime from your account. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you will not be charged again after that period ends. See our Cancellation Policy.
• Standard rule — no refund for unused time: cancelling on day 2 of a paid monthly cycle does not entitle you to a refund for the remaining ~28 days — you keep access through day 30 and are not charged again.
• Duplicate or erroneous subscription charges are always refunded in full.

4. Usage-based refunds (the light-usage exception)

We make one deliberate exception to the "no refund for unused time" rule above, for subscribers who genuinely haven't used what they paid for:

• If you cancel within 48 hours of a new paid subscription charge (this doesn't apply to renewals of an existing subscription — only the first charge after your trial, or a fresh subscription), and you've used fewer than 3 AI-powered actions in that billing period (an ATS report, a tailoring run, a cover letter, an interview-prep run, or a Copilot run, combined) — we'll refund that charge in full.
• Outside that 48-hour window, or once you've used 3 or more AI-powered actions in the period — whichever comes first — the standard no-refund-for-unused-time rule in Section 3 applies.
• This exception exists to be fair to someone who subscribed, realized quickly it isn't for them, and barely touched the product — not to create a way to get a free month of heavy AI usage.

5. How refunds are paid

Approved refunds are issued to the original payment method via Razorpay, normally within 5–7 business days of approval. Depending on your bank, it may take additional days to reflect in your statement.

6. Failed or missed deliveries

If we fail to deliver anything at all despite you providing the information we requested, you are entitled to a full refund for your order — no questions asked.

7. If you never send us your details

We can't write your documents without your input. If you don't share the information we request, your order stays open for 60 days and can be reactivated free of charge for up to 6 months from payment. Orders not reactivated within 6 months lapse without refund. (The refund windows in Sections 1–2 above always apply if you've changed your mind.)

8. Chargeback handling

A chargeback (disputing a charge directly with your bank or card issuer, instead of asking us) is more expensive and slower to resolve for everyone than contacting us directly — but we understand it happens, so here's exactly how we handle it:

• Talk to us first. Anything genuinely covered by this policy is usually resolved faster and in full directly with us, usually within one business day, than through your bank's dispute process.
• What we keep on file. For every order and every subscription charge, we retain the signup date, the plan and price, Razorpay's own payment/webhook confirmation, your usage history on the account, and any correspondence with you. If a chargeback is filed, we respond to it with these records.
• Access during an open dispute. If a chargeback is filed on an active subscription, we may suspend access to paid features while the dispute is open.
• If the chargeback is found in our favor (the bank determines the original charge was valid), we reserve the right to terminate the account and decline future service, and — to the extent permitted by law — to recover the disputed amount and any card-network fees we were charged as a result of an unwarranted dispute.
• Repeated chargebacks. An account or payment method associated with more than one unwarranted chargeback may be permanently denied service.

9. Contact

For any refund request outside the self-service window, email contact@pixeldockapps.com with the subject "Refund request" and include the email you paid with. See also our Contact page.